Privacy & Data Support
Your privacy matters. We're transparent about what data we collect, why we collect it, and how you can control it. Use this page to get answers, exercise your rights, or contact our team.
Your Data Rights
Under GDPR and applicable privacy laws, you have the following rights regarding your personal data.
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectify
Ask us to correct inaccurate or incomplete information.
Right to Erasure
Request permanent deletion of your account and all data.
Right to Object
Opt out of certain types of data processing at any time.
Right to Portability
Receive your data in a portable, machine-readable format.
Right to Restrict
Limit how we process your data in certain circumstances.
Frequently Asked Questions
Browse by category or search for a specific topic.
Data Collection2
What personal data do you collect?
We collect information you provide directly (name, email, profile details) and data generated from your activity (streams watched, messages sent, achievements earned). We also collect technical data like IP addresses and device information to improve our service.
Why do you need my data?
We use your data to provide and improve MysticVerse, personalize your experience, prevent fraud, and comply with legal obligations. Your data helps us recommend content, manage your account, and ensure community safety.
Data Sharing2
Do you share my data with third parties?
We do not sell your personal data. We may share limited information with service providers who help us operate the platform (analytics, payment processing, hosting). All partners must agree to protect your privacy.
Who can see my profile?
By default, your profile is visible to other MysticVerse users. You can adjust privacy settings to make your profile private, hide your activity, or restrict who can message you. Check your Privacy Settings in your account.
Data Deletion2
How do I request deletion of my data?
You can request deletion of specific data types (messages, posts, clips, etc.) without deleting your account through the Data Deletion Request feature in your Profile settings. Account deletion will remove all associated data permanently.
Can I download my data?
Yes, you have the right to request a copy of all your personal data. Contact our support team with a data download request, and we'll provide your information in a portable format within 30 days.
Cookies & Tracking2
Do you use cookies?
Yes, we use cookies and similar technologies to remember your preferences, keep you logged in, and analyze how you use MysticVerse. You can control cookie settings in your browser, but some features may not work properly.
What are tracking pixels?
We use tracking pixels to measure how our marketing works and understand user behavior on our platform. These are tiny images embedded in pages that help us improve our service and content recommendations.
Account Security2
How is my account secured?
We use encryption, secure authentication, and regular security audits to protect your account. We recommend using a strong password, enabling two-factor authentication, and never sharing your login credentials.
What should I do if I suspect my account is compromised?
Immediately change your password and enable two-factor authentication. If you notice suspicious activity, contact our support team right away. We can help secure your account and review any unauthorized actions.
GDPR & Compliance2
Do you comply with GDPR?
Yes, MysticVerse complies with GDPR and other international privacy regulations. We provide data access, deletion, and portability rights. If you're in the EU, you have additional rights under GDPR that we fully respect.
What is your data retention policy?
We retain your data as long as your account is active. After account deletion, we retain some data for legal, safety, and fraud prevention purposes for up to 90 days, then permanently delete it.
Submit a Privacy Request
Can't find an answer above? Submit your question and our team will respond within 24–48 hours.
Ask a Question
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Request Data Deletion
You can request to have all your personal data deleted from our platform. This action is permanent and cannot be undone.
Please sign in to request data deletion