Privacy Policy

Last updated: August 20, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to MysticVerse, the software program provided by the Company.
• Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information.
• CCPA and/or CPRA refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to MysticVerse. For the purposes of the GDPR, the Company is the Data Controller.
• Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident.
• Country refers to: New York, United States
• Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
• GDPR refers to EU General Data Protection Regulation.
• Personal Data is any information that relates to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. For the purposes of the GDPR, Service Providers are considered Data Processors.
• Third-Party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Display name, profile photo, and profile bio
• Payment and billing information (processed by our third-party payment processor, Stripe; we may receive transaction metadata such as purchase confirmation, transaction status, and the last four digits of your payment method, but we do not store your full card or bank account details)

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-Party Social Media Services:

• Google
• Facebook
• Instagram
• X (Twitter)
• LinkedIn

If You decide to register through or otherwise grant Us access to a Third-Party Social Media Service, We may collect Personal Data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission, pictures and other information from your Device's camera and photo library. You can enable or disable access to this information at any time, through Your Device settings.

AI-Generated Content Data

When you use our AI-powered content creation tools (thumbnail generation, script writing, graphics creation, etc.), We collect information about the prompts you provide and the content you generate. This data helps us improve our tools and provide better suggestions for future use.

Activity and Engagement Data

To power our community, rewards, and personalization features, We collect information about your activity on the Service, including:

• Viewing history (streams and clips you watch, watch duration, and content categories)
• Listening history (music tracks played, artists, genres, and listening sessions when you use the Spotify integration)
• Chat messages, direct messages, and community posts you create or interact with
• Stream and channel analytics (viewer counts, engagement rates, and performance metrics for creators)
• Points, achievements, challenges, and leaderboard progress
• Friend connections, follows, and social interactions

Location Data

When you use features such as "Concerts Nearby," We may collect and process approximate location information derived from your device or IP address to provide location-relevant results. You can disable location access through your device or browser settings at any time.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service and support streaming, content creation, and community features.
• To manage Your Account: to manage Your registration as a user of the Service, including account verification and profile management.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased, including points purchases and virtual items.
• To manage points and rewards: to track achievement progress, manage points systems, and handle redemptions in our Store.
• To provide streaming and broadcasting services: to enable multi-platform streaming, live event management, and viewer analytics.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
• To provide You with news, special offers, and general information about other goods, services and events.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
• For other purposes: We may use Your information for data analysis, identifying usage trends, content moderation, and to evaluate and improve our Service.

Sharing Your Personal Data

We may share Your Personal Data in the following situations:

• With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyze the use of our Service.
• For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition.
• With Affiliates: We may share Your information with Our affiliates.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in public areas with other users.
• With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Your California Privacy Rights (CCPA/CPRA)

If You are a California resident, You have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request that We disclose the categories and specific pieces of Personal Data We have collected about You, the sources, the business or commercial purpose for collecting, and the categories of third parties with whom We share it.
• Right to Delete: You may request that We delete Personal Data We have collected from You, subject to certain exceptions permitted by law.
• Right to Correct: You may request that We correct inaccurate Personal Data We maintain about You.
• Right to Opt-Out: You may opt-out of the "sale" or "sharing" of Your Personal Data. We do not sell Your Personal Data for monetary consideration. However, certain sharing of data with our service providers and advertising partners may be considered a "sale" or "sharing" under California law; You may opt out of such sharing by contacting Us through the Privacy Support page.
• Right to Limit Use of Sensitive Personal Data: You may request that We limit our use of Your sensitive Personal Data to what is necessary to perform the services or provide the goods reasonably expected.
• Right to Non-Discrimination: We will not discriminate against You for exercising any of Your CCPA/CPRA rights.

To exercise any of these rights, please contact Us through the Privacy Support page within the application. We will verify Your request before responding. Authorized agents may submit requests on Your behalf with proof of authorization.

Your GDPR Rights

If You are located in the European Economic Area, the United Kingdom, or Switzerland, You have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: You may request access to Your Personal Data and obtain a copy of the data We hold about You.
• Right to Rectification: You may request that We correct any inaccurate or incomplete Personal Data.
• Right to Erasure: You may request that We erase Your Personal Data, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that We restrict the processing of Your Personal Data under certain conditions.
• Right to Data Portability: You may request that We provide Your Personal Data in a structured, machine-readable format and transmit it to another controller.
• Right to Object: You may object to the processing of Your Personal Data based on legitimate interests, direct marketing, or processing for scientific or historical research.
• Right to Withdraw Consent: Where We rely on Your consent to process Personal Data, You may withdraw that consent at any time.

To exercise these rights, please contact Us through the Privacy Support page within the application. If You believe We have not complied with Your GDPR rights, You have the right to lodge a complaint with Your local data protection authority.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By visiting the Privacy Support page within the application